This English translation is provided for convenience only. The Korean version is the official text, and in case of any discrepancy, the Korean version prevails.

ZILM implements technical and operational measures to protect users and prevent illegal activities so that all users can use the service with peace of mind. This policy applies to all areas of the ZILM service, including posts, comments, profiles, and chats.

01 User Protection Measures

1. Reporting Function

   Users may immediately report inappropriate content or users via the report button on any post, comment, profile, or chat room within the service. The reporter's information is kept confidential, and reporters are protected from retaliatory actions taken on account of their report.
   

2. Blocking Function
   Users may block other users, and interactions with blocked users—such as exposure of their posts and profiles, and connections (Connect)—will be restricted. The block list can be managed at any time under [My Page > Settings].
   

3. Protection of Minors
   ZILM is intended for users aged 14 or older, and the specific standards and procedures for protecting children and adolescents follow the [Child Safety Standards].
   

02 Measures to Prevent Illegal Activities

1. Preventive Measures

   • Sign-up restrictions: We restrict sign-ups using another person's identity, phone numbers with a confirmed history of transaction fraud, and numbers with a history of service suspension.

   • Content moderation: We apply automatic filtering and operator monitoring to uploaded content.

   • Blocking repeat offenders: We implement measures to prevent users with a history of sanctions from re-registering.
     

2. Prohibited Conduct
   The specific standards for prohibited conduct—including illegal or harmful content, items prohibited from trading, obscene or sexually explicit information, violent or hateful information, infringement of personal information or privacy, and infringement of the rights of others—follow the Operation Policy and its respective sub-policies.
   

3. Report Handling Procedure

   • Receipt: All reports are registered in the review queue immediately upon receipt, and urgent reports such as those concerning child safety are prioritized.

   • Review: Received reports are reviewed within 24 to 72 hours on business days.

   • Action: If a violation is confirmed, temporary measures such as deletion or restriction of exposure of the relevant content are taken, and sanctions are imposed on the author in accordance with the Service Restriction Policy.

   • Notification: The result of the action is notified to the affected user by electronic means. However, in cases of clear violations, part of the procedure may be omitted.

   • Appeals: If you disagree with an action taken, you may file an appeal through customer support or via support@zilm.io, and we will inform you of the result of the re-review.
     

4. Cooperation with Relevant Authorities
   Where a connection to criminal activity is confirmed, we report it to relevant authorities such as the Cyber Investigation Unit of the Korean National Police Agency and the Korea Communications Standards Commission, and when relevant authorities request the provision of data through lawful procedures, we cooperate in accordance with applicable laws. In preparation for requests from law enforcement agencies, we retain relevant data for the period prescribed by law.
   

5. Contact
   For all inquiries and reports regarding user protection and illegal activities: support@zilm.io

• Announcement Date: September 8, 2026

• Effective Date: September 15, 2026